FAQs

Shipping & Delivery

How much does shipping cost?

We offer FREE shipping Australia-wide on orders over $199. For orders under $199, shipping is calculated at checkout based on your address and the size of the item.

Do you ship internationally?

Not at this time — we currently deliver within Australia only. All orders ship from our base in Port Macquarie, NSW.

How will I know when my order ships?

You'll receive an order confirmation as soon as you place your order, and we'll follow up with shipping and delivery details once your order is on its way. Delivery times are estimates and vary by location.

Returns & Warranty

What is your return policy?

We have a 30-day return policy — you have 30 days after receiving your item to request a return. Items must be unused, in original packaging, and accompanied by proof of purchase. See our Refund Policy for full details.

What if my item arrives damaged or faulty?

Please inspect your order on arrival and contact us straight away if anything is defective, damaged, or incorrect — we'll make it right.

Do your products come with a warranty?

Yes — our equipment is covered by manufacturer warranties of up to 24 months depending on the product. The warranty period is listed on each product page.

Products & Payment

Are your products actually tested?

Yes. We're a fitness store run by real lifters — we only stock gear we've tested ourselves in the gym and would train with. Read more on our Our Story page.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay — all transactions are secure and encrypted.

Contact

How can I reach you?

Call us on 043-738-9233 (7 days) or email support@onlinefitnessdepot.com. You can also use our contact form — we're based in Port Macquarie, NSW 2444.